Configuring iTOP on Ubuntu Linux
Open your browser and enter the IP address your web server plus /itop.
In our example, the following URL was entered in the Browser:
The iTOP installation wizard will be presented.
Select the option to perform a new iTOP installation and click on the Continue button.
In order to continue, you need to accept the iTOP license agreement.
Enter the required Database information to allow the connection to the iTOP database.
• Host: localhost
• Database Username: itop
• Database Password: *****
• Use the existing database: itop
Set the administrative account username and password.
Set the default language.
Set the option to install a production instance of iTOP.
Select all the type of elements.
Select the option: Service Management for Enterprises.
On the next screen, you will have to select the type of tickets that you want to use.
Select the option ITIL Compliant Ticket Management.
Check the following checkboxes:
• User Request Management.
• Incident Management.
• Enhanced Customer portal.
Select the type of Change management tickets that you want to use.
To be ITIL compliant, select the option ITIL Change Management.
Enable the following ITIL processes.
• Known Error Management.
• Problem Management.
Verify the iTOP summary installation screen.
After finishing the installation, the following screen will be presented.
Click on the Enter iTOP button to be sent to the iTOP dashboard.